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Check out some recent Registered Statements from forum participants

james niedermeyer inside District 9 August 17, 2019, 2:26 PM

Did the city staff meet your Expectations when they serviced your request/issue?



Please provide any additional comments that will help improve our service:
This case, involving a large, shabby commercial trailer parked outside in the owner's driveway, was closed, with the only "explanation" stating that it was "invalid". Why is this case considered to be "invalid" when the City code clearly provides that such trailer storage may only be done on residential property if it is within an enclosed structure and not visible from the street?

Eileen DeVinney inside District 5 August 16, 2019, 10:44 PM

Did the city staff meet your Expectations when they serviced your request/issue?



Please provide any additional comments that will help improve our service:
No one came to the property to investigate. I was not contacted by the city to help with the problem. I gave my name, address and phone number so I could be contacted and get this problem fixed. We need someone with a backhoe to make the “ditch” in front of our homes deeper from 1235 south 101 east avenue to 12th Street or to 11th Street.
We need this done to keep water out of our garages. Please send an engineer to take a look. My neighbor will be available also to talk about this. Their names are Ted & Leslie Nolan. Thank you for your interest in our problem. Let’s get together and solve our problem. I would appreciate a phone call to discuss the problem.
Thank you again, hopefully I will hear from you before the next heavy rain storm.
Have a great day


Name not shown inside District 8 August 14, 2019, 5:54 PM

Did the city staff meet your Expectations when they serviced your request/issue?



Please provide any additional comments that will help improve our service:
I reported multiple Copperhead Snake nests and a significant number of Copperhead babies in the city owned greenbelt area behind my home. Case was closed with no explanation. Not acceptable.

Rex Rudy Sr. inside District 6 August 14, 2019, 12:45 PM

How friendly, helpful and knowledge was the agent you communicated with today?
(1=Poor, 2=Not Very, 3=Good, 4=Very Good, 5=Excellent)




Please provide the agent's name if you have it:
I’m sorry, but I didn’t write in down, but the lady was very helpful!


Please provide a case number for your request.
(It should be in the same email that you received this survey link.)

311447359

Dwayne Base inside District 7 August 13, 2019, 4:19 PM

Did the city staff meet your Expectations when they serviced your request/issue?



Please provide any additional comments that will help improve our service:
I was impressed with the friendly staff member who answered the phone. The response time was within 30 minutes. Unfortunately the dog was able to get away. My issue is that they only spent 4-5 minutes trying to capture the dog before they left, and closed the ticket. The dog is still roaming the area. I suppose I will try again if he returns to our location.

Name not shown inside District 3 August 13, 2019, 3:57 PM

Did the city staff meet your Expectations when they serviced your request/issue?



Please provide any additional comments that will help improve our service:
I have called several times in regards to dogs, puppies that make residence in my back yard as well as my rental house north of my home. These dogs fight in my yard . They have be left at 824 North Joplin which is a vacant home. The pound came out, put traps and got the baby puppies, but the adult dogs are still roaming around the neighborhood looking for food. This am at 2:22 a.m. I was awakened by these dogs barking and fighting each other in my back yard. I am tired of calling and not getting anything done or even a call from the dog pound. My grandchildren can't go and play outside or ride their bikes due to the dogs being aggressive. I have called the Mayor line 311 with no response from the pound. I am only asking to please find some way to pick up these dogs. They seem to be more aggressive due to not having any food. Please send someone out who has some sharpness in catching these dogs. Their is a total of five dogs. My husband has pictures of these dogs on his cell phone roaming the neighborhood and on our deck.

Name not shown inside District 3 August 8, 2019, 12:56 PM

Did the city staff meet your Expectations when they serviced your request/issue?



Please provide any additional comments that will help improve our service:
It takes too long to get a response to complaints about issues or if they are a duplicate complaint they don't tell you what is being done to resolve the problem.

Bill Stephens inside District 8 August 7, 2019, 12:09 PM

How friendly, helpful and knowledge was the agent you communicated with today?
(1=Poor, 2=Not Very, 3=Good, 4=Very Good, 5=Excellent)




Please provide the agent's name if you have it:
David


Please provide a case number for your request.
(It should be in the same email that you received this survey link.)

311446066


Please provide any additional comments that will help improve our service:
After months of trying to get someone to listen to me and wanting to help me it was David. I thought I was talking to a counselor. I had.called Vanessa Harper Hall repeatedly to no avail she would not return my calls. So my last resort was the mayors office. Thank you David. Let’s see if anyone will do something

Name not shown inside District 2 August 7, 2019, 10:52 AM

How friendly, helpful and knowledge was the agent you communicated with today?
(1=Poor, 2=Not Very, 3=Good, 4=Very Good, 5=Excellent)




Please provide a case number for your request.
(It should be in the same email that you received this survey link.)

311432553


Please provide any additional comments that will help improve our service:
Case was closed 7-25-19 and not "resolved" as of this date 8-7-19. Pathetic!

Name not shown inside District 4 August 5, 2019, 1:34 PM

How friendly, helpful and knowledge was the agent you communicated with today?
(1=Poor, 2=Not Very, 3=Good, 4=Very Good, 5=Excellent)




Please provide a case number for your request.
(It should be in the same email that you received this survey link.)

311404148


Please provide any additional comments that will help improve our service:
I've reported the problem for over a year now and you even closed the case but it's not any different.. old trailer full of junk with a flat tire... basketball goal in the street and large trash can in the street.....